Verletics Solutions Pvt Ltd. (“Verletics”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Verletics mobile application and related services. This policy applies to users globally, including residents of India, the United States, and the European Union.
1. Company Information
Company Name: Verletics Solutions Pvt Ltd.
Registered Country: India
Business Address: Hyderabad, Telangana, India
Contact Email: support@verletics.com
2. Information We Collect
We collect only the data necessary to provide personalised sports fitness training.
a. Account Information
Name, email address, authentication credentials (password, OTP verification).
b. Onboarding Information
Age, sport, sport level and sport type, goals and equipment available, typical sleep duration.
c. Daily Check-ins and Logs
Hours slept, self-reported readiness and how you feel, workout completion status and feedback, practice duration and intensity, timestamps of activities.
d. Derived and System-Generated Data
Readiness scores and fitness scores, training adherence metrics, training plans and session types, performance trends.
e. Analytics Data
We use analytics tools that may collect approximate location (country and city), app usage behaviour, and interaction events. We do not collect precise location data.
3. What We Do NOT Collect
- –Biometric data
- –Medical records
- –Precise location data
- –Government IDs or financial information
- –Payment card details
4. How We Use Your Data
- –Generate personalised, adaptive training plans.
- –Adjust workout intensity based on readiness and feedback.
- –Improve performance recommendations and app functionality.
- –Provide customer support.
- –Process and manage your subscription.
- –Comply with legal obligations.
5. AI and Automated Processing
- –Verletics uses artificial intelligence to generate training plans.
- –We send only structured, non-identifiable data (e.g. age, sport, training inputs) to AI systems.
- –We do not send personal identifiers such as name or email to AI processors.
- –AI is used solely to provide adaptive fitness recommendations.
- –No fully automated decisions with legal effects are made solely by AI.
6. Legal Basis for Processing
For users in India and globally:
- –Consent — when you create an account and use the app.
- –Contract performance — to deliver the service you have subscribed to.
- –Legitimate interest — to improve and operate our service.
For users in the European Union (GDPR):
We rely on the same bases above as defined under Article 6 of the GDPR. You may withdraw consent at any time without affecting the lawfulness of prior processing.
7. Third-Party Service Providers
We use the following trusted third-party services that process data on our behalf. We do not sell your personal information to any third party.
Xano
Backend infrastructure and data storage.
OpenAI
AI processing for training plan generation.
RevenueCat
Subscription and purchase management.
Google Play / Apple
Payment processing.
Mailgun
Transactional email delivery.
Firebase / Google
App analytics and crash reporting.
Note on RevenueCat: RevenueCat receives your subscription status, purchase history, and a unique user identifier to manage entitlements. RevenueCat does not receive your name, email, or fitness data.
Note on Payments: All payment transactions are processed directly by Google Play or the Apple App Store. Verletics does not store, access, or process your payment card details.
8. Data Retention
- –Active accounts: Data is retained while you use the service.
- –Deleted accounts: All personal data is permanently deleted within 30 days of account deletion.
- –Subscription records: Basic transaction records may be retained for up to 7 years for legal and tax compliance.
9. Your Rights — All Users
- –Access your data — use the "Download My Data" feature in the app.
- –Delete your account and all associated data — use the "Delete Account" feature in the app.
- –Withdraw consent at any time by deleting your account.
Contact us for any data-related queries at support@verletics.com.
10. Additional Rights — European Union (GDPR)
If you are located in the European Union or European Economic Area, you have the following additional rights:
- –Right to rectification
- –Right to restriction of processing
- –Right to data portability
- –Right to object to processing based on legitimate interests
- –Right to lodge a complaint with your local data protection authority
Contact: support@verletics.com
11. Additional Rights — California Residents (CCPA)
As a California resident you have:
- –Right to Know
- –Right to Delete
- –Right to Correct
- –Right to Opt-Out of Sale or Sharing (Verletics does not sell your data)
- –Right to Non-Discrimination
Submit requests to support@verletics.com. We respond within 45 days.
Categories collected:
- –Identifiers (name, email, user ID)
- –Internet/network activity (app usage)
- –Inferences (readiness scores, fitness profiles)
We do not collect SSNs, financial account numbers, biometric data, or geolocation data.
12. Additional Rights — Other US States
Residents of Virginia, Colorado, Connecticut, Utah, and other US states with privacy laws have rights to access, delete, correct, and opt out of data sale. Contact support@verletics.com.
13. Data Security
- –Encrypted data storage
- –Encrypted data transmission (HTTPS/TLS)
- –Controlled access systems
- –Authentication token management
- –Regular security assessments
14. International Data Transfers
Your data may be processed in countries outside your location through our third-party service providers. For EU users, we ensure appropriate safeguards through Standard Contractual Clauses as required under GDPR Chapter V.
15. Age Restriction
Verletics is intended for users 18 years and older. We do not knowingly collect data from individuals under 13 (COPPA) or under 18. If we become aware that a user is under 18, we will delete their account and data promptly. Contact support@verletics.com if you believe a minor has provided us with personal information.
16. Not Medical Advice
Verletics provides fitness and training recommendations only. It does not provide medical advice. Training plans are not a substitute for professional medical guidance. Consult a qualified medical professional before following any training programme if you have medical conditions, injuries, or physical limitations.
17. Do Not Track
Our app does not currently respond to Do Not Track (DNT) signals from browsers.
18. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date. For material changes, we will notify you through the app or by email.
19. Contact Us
Verletics Solutions Pvt Ltd., Hyderabad, Telangana, India
We aim to respond to all privacy-related requests within 30 days.